These policies are in effect at all times and without exception. They are agreed to implicitly upon confirmation of a reservation.
Hotel Genovie maintains certain standards for the comfort and safety of all guests, both current and historical. The following policies have been established through long experience. Management asks that they be observed. Management has found, over many years, that the policies which guests find most unusual are often the ones which most require observance.
Standard check-in begins at 3:00 PM. Check-out is requested by 11:00 AM. Guests who have not vacated their rooms by the standard departure time will be considered to have extended their stay. Management will not, in most cases, seek additional payment for extended stays.
Guests wishing to check in outside standard hours should notify the front desk in advance. The front desk is staffed at all hours. Early arrivals are accommodated when circumstances allow.
Guests are advised not to use the lift after midnight.
The lift is fully operational at all hours. This is not a maintenance advisory. Use of the lift after midnight is discouraged by Management as a courtesy to guests, not as a restriction upon them.
Guests who require vertical transit after midnight are advised to use the stairwell on the west side of the building. The east stairwell is not recommended after 11:00 PM for reasons that Management considers self-evident to those who have used it.
Hotel Genovie values the quiet enjoyment of all guests. Guests are asked to maintain discretion in all corridors, particularly on the upper floors, and most particularly in the vicinity of Room 408.
Management notes that guests occasionally report sounds emanating from Room 408. These sounds are not produced by the hotel's infrastructure, plumbing, or mechanical systems. Management is aware of the sounds. No further explanation is currently available.
Guests are asked not to knock on the door of Room 408. Not for their safety. Simply as a matter of courtesy.
Photography of the hotel's exterior is permitted. Photography in interior public areas is generally permitted. Photography of certain guests is not permitted under any circumstances.
If a guest is uncertain whether this restriction applies to another individual they have encountered within the hotel, Management advises assuming that it does. This approach has served previous guests well.
Management further advises that photographs taken within the hotel sometimes contain details that were not present at the time of shooting. This is a known phenomenon. Management does not consider it a defect of the hotel.
Items left by departing guests are held by Management indefinitely. Guests who have left items at Hotel Genovie may contact the front desk to arrange their return. Not all items can be returned.
Management maintains a record of all left items. This record is not shared. It is, however, comprehensive.
Telephone service to guest rooms may be intermittent on certain floors. Guests on floors above the sixth are particularly advised to conduct important communications in person at the front desk, which is staffed at all hours.
Messages left for guests by parties outside the hotel will be delivered when Management determines it is appropriate to do so. Management does not withhold messages arbitrarily, but exercises discretion regarding timing.
Guests who receive telephone calls in their rooms from numbers that are unfamiliar, or from callers who do not identify themselves clearly, are advised to inform the front desk. Management is generally already aware.
The kitchen accommodates most dietary requirements. Guests with unusual restrictions should specify them at the time of reservation. The kitchen has never failed to provide something suitable. Management believes this is a point of genuine pride.
Dining hours are listed at the front desk. Room service is available at all hours, though Management cannot guarantee that all items on the menu will be available after 2:00 AM. Requests placed after 2:00 AM will be fulfilled with whatever the kitchen is able to prepare under the circumstances.
The east wing is accessible to guests with assigned accommodations in that section. Guests not assigned to the east wing are kindly asked not to enter the east wing corridor after dark.
This request applies regardless of purpose. Guests who have entered the east wing without assignment have not, in Management's experience, found anything they were looking for. They have, in some cases, found other things.
All departures must be confirmed with the front desk. A member of Management or staff will acknowledge the departure and ensure that all arrangements are in order.
Guests are asked not to depart without this confirmation, for their own convenience. The hotel has noted, on a number of occasions, guests who have departed without confirmation and subsequently found their departure to be more complicated than anticipated.
Guests who find, during their stay, that they do not wish to leave are not unusual. Management accommodates extended stays without prejudice. There is no maximum length of stay at Hotel Genovie.
Guests who have been in residence for an extended period are assigned a liaison from the senior staff, whose role is to ensure continued comfort and to assist with any correspondence the guest may wish to receive or decline.
Management notes that several guests have been in residence for periods that would be considered remarkable under ordinary circumstances. They are considered, by the staff, as family.